Key Account Service Management Supervisor

Key Account Service Management Supervisor

Job Location: 17301 Edwards Rd, Cerritos, CA 90703
FLSA Classification: Exempt
Position Status: Full Time

DJI is the global leader in developing and manufacturing innovative drone and camera technology for commercial and recreational use.
DJI was founded and is run by people with a passion for remote-controlled helicopters and experts in flight-control technology and camera stabilization. The company is dedicated to making aerial technology accessible, reliable and easy to use for creators, innovators and businesses around the world.
DJI Service, LLC is currently seeking for a Key Account Service Management Supervisor to join our team at our office in Cerritos CA.

Job Summary
The Key Account Service Management Supervisor builds and maintains relationships with key accounts of the region, develops sales strategies to improves customer satisfactions and develops service solutions.

Essential Functions
All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.
- Build and maintain effective business relationship with key accounts of the region.
- Respond to daily inquiries from key accounts of the region to enhance customer satisfaction and retention.
- Plan and develop sales strategies to ensure achievement of company goals.
- Identify and focus on business priorities and opportunities in key accounts.
- Handle complaints from key accounts and provide solution accordingly.
- Organize product repair training for technicians from key accounts.
- Work closely with teams in the headquarter to implement company policies and standard procedures.
- Process DOA sales returns and credits is needed;
- Manage local enterprise customer support team;
- Assist with special projects as needed;

Qualifications
Education
- Bachelor degree in related field (Supply chain management, business administration, marketing etc.) required

Experience
- At least two years of experience in key account managements and sales required
- At least two years of experience in consumer electronics industry strongly preferred
Knowledge
- Knowledge about supply chain management strongly preferred;
- Experience of using CRM is strongly preferred
Skills
- Ability to read, write and speak Mandarin Chinese fluently, native or bilingual proficiency preferred
- Ability to use Microsoft Power Point or other presentation software to deliver clear, and easy to understand presentations for the audience;
- Intermediate Microsoft office Excel skills required;
- Demonstrated experience in data and business analysis, ability to draw meaningful insights, conclusion, and provide solutions
Other characteristics
- Must be team player
- Has a “can-do” attitude
- Must have excellent communication skills
- Must have excellent interpersonal skills
- Be able to lead a team

Supervisory responsibility
This position will supervise a team of at least 4 members.

Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use fingers to manually input data and write as well as talk and hear to communicate with other customers and other employees.

Specific vision abilities required by this job include near acuity, color vision, field of vision and ability to adjust focus. The employee will be expected to sit in front of a computer to look at the computer screen.

The position has sedentary lifting requirements. May occasionally lift and/or move up to 20 pounds.

Equipment and tools
The equipment and tools used for this job including computer, printer, photo copier, phones, scanners, file cabinets and other office supplies.

Environmental Conditions
The job operates in a professional office environment

FLSA Compliance and Work hours
This is a fulltime position. Days and hours of work are Monday through Friday, and can range anywhere between 7:00am to 7:00 pm. Occasional evening and weekend work maybe required as duties demand.

Travel
Up to 30% of travel is expected for this position

Additional Eligibility
Must be eligible to work in the United States.

EEO statement
DJI Service LLC is an Equal Employment Opportunity (EEO) employer, which provides Equal Employment Opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Company complies with State of California and local laws governing nondiscrimination in employment in every location in which the Company has facilities.

最近编辑时间: 2021-05-25